Cancellations & refunds

1.Cancelling your membership

Your membership is cancel-anytime. Go to Studio → Account → Manage billing and choose Cancel membership. That's it: no forms, no call and no reason needed. If you get stuck, email hello@inseason.studioand we'll cancel it for you.

• You won't be charged again after you cancel.
• Your access carries on until the end of the month or year you've already paid for, so you can keep downloading until then.
• You'll get an email confirming the cancellation and the date your access ends.
• To avoid the next charge, cancel before your renewal date. The date is shown on your account page and in your receipt.

You can rejoin whenever you like. Your saved items and moodboards will be waiting for you.

2.Why we don't offer refunds

Everything in INSEASON Studio is digital: templates, B-roll, photos, stickers and planners that you can download or copy into Canva the moment you join. Once a file has been downloaded it can't be returned, so we can't take it back the way a shop can take back a jumper.

That means we don't give refunds for:

• changing your mind after joining or buying;
• forgetting to cancel before a renewal;
• the unused part of a month or year after you cancel;
• not using the library as much as you planned.

To make sure it's right for you before you join, have a look at the free resources and how it works, or email us any question first.

3.How this works for each plan

• Monthly membership.Renews each month on the date you joined. Cancel any time before the next renewal and you won't be charged again.
• Yearly membership. Renews once a year. We'll email you a reminder about 7days before it renews, so it never takes you by surprise. If you cancel partway through the year, you keep access until the year ends; we don't refund the remaining months.

4.When we will refund you

We'll always put things right when the problem is on our side. We'll refund or fix it if:

• you were charged twice for the same thing, or charged after you'd already cancelled;
• a file is faulty or won't open, and we can't fix or replace it within a reasonable time;
• you couldn't get into the studio at all because of a problem on our end that we couldn't solve;
• the law where you live says you're entitled to one.

Email hello@inseason.studio with the email address on your account and what happened. We aim to reply within 2 business days. Approved refunds go back to your original payment method and usually show within 5 to 10 business days, depending on your bank.

5.Your rights under consumer law

Nothing in this policy takes away rights you have under the consumer laws that apply to you. For example, if you're in Australia, our products come with guarantees under the Australian Consumer Law that can't be excluded, including a remedy if there's a major failure.

If you're in the UK or the European Union, you normally have 14 days to cancel an online purchase. For digital content, that right ends once the download or access begins, as long as you've agreed to this. When you check out, we'll ask you to confirm that you want access straight away and understand that this means you lose the 14-day cancellation right.

6.Disputed payments

If something doesn't look right on your statement, please email us before raising a dispute with your bank. Most problems can be sorted out the same day. If a payment is disputed, we may pause your account while it's being looked into.

7.Changes to this policy

If we change this policy we'll update the date at the top. Changes never apply to a payment you've already made. If a change affects members, we'll email you before your next renewal.